Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If Product is Damaged or faulty please contact us on contact@Prettyink.co.uk.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@prettyink.co.uk.

 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@Prettyink.co.uk and send your item to: Pretty Ink, 73Finch Drive, Sleaford, NG347US, UK

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: Pretty Ink, 73Finch Drive, Sleaford, NG347US, UK.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Salon Refund Policy

At Pretty Ink, client satisfaction and safety are our priority. Due to the nature of beauty and semi-permanent cosmetic procedures, we operate a strict refund policy as outlined below.

1. Services & Treatments

All beauty and cosmetic procedures are non-refundable once the treatment has been carried out. Results may vary depending on individual skin type, aftercare, lifestyle, and healing process, which is explained during consultation and in aftercare instructions.

2. Deposits

All deposits are non-refundable and non-transferable. Deposits secure your appointment time and cover preparation, materials, and loss of booking availability.

3. Refund Requests

Refunds will only be considered in exceptional circumstances and must be requested by completing our official Refund Request Form.

Once a refund request is made, the Refund Request Form will be sent directly to the client and must be completed in full.

4. Refund Form Agreement

By submitting the Refund Request Form, the client agrees to the following terms:

  • The refund request represents final resolution of the matter

  • No further action will be taken against Pretty Ink

  • No negative, defamatory, or harmful content will be posted or shared on social media, review platforms, or public forums

  • No chargebacks, disputes, or third-party claims will be pursued after a refund decision is made

Failure to comply with these terms may result in the refund request being declined.

5. Assessment Process

Each refund request is assessed on a case-by-case basis. Pretty Ink reserves the right to request:

  • Photographic evidence

  • Proof of correct aftercare

  • Attendance at a review appointment

Refunds are not guaranteed and are issued solely at the discretion of Pretty Ink.

6. Aftercare & Client Responsibility

Clients are responsible for following all aftercare instructions provided. Poor results caused by failure to follow aftercare, healing issues, medical conditions, or lifestyle factors do not qualify for a refund.

7. Policy Acceptance

By booking an appointment with Pretty Ink, you confirm that you have read, understood, and agreed to this Refund Policy.

Need help?

Contact us at contact@prettyink.co.uk for questions related to refunds and returns.